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FAQ's

Frequently Asked Questions

 
When do we receive cruise tickets? - Approximately 21 - 30 days prior to sailing. Tickets will be distributed through your group leader
When do I receive my individual reservation numbers? - Approximately 60 days prior to sailing
How do I book a shore excursion? - Excursions can be booked on the ship or via the internet. Log onto www.rccl.com, select shore excursions and enter your individual ID number. Without an individual ID number (see above), guests can only browse available excursions
When will we perform? - Cruise Directors schedule entertainment approximately 21 days prior to sailing. Groups will be informed as soon as Stars at Sea receives information from the ship. Typically performances take place between 4 pm and 11 pm following a port of call or between 11 am and 11 pm on 'at-sea days. Rehearsals are typically in the early morning
Can performance times change after being scheduled? - Yes! Although it happens very rarely (>1% per year), Royal Caribbean reserves the right to change performance times. Shipboard programming is dynamic and may change due to any number of reasons. Weather, guest entertainer (professional ), Royal Caribbean Production rehearsals etc. 
Where will we perform? - Typically (>99%), performances take place in the main show lounge. Cruise Directors have final say on location 
Where do I sit in the dining room? - Groups are typically blocked together in the dining room. Please consult the Maitre d' shipboard to confirm or change table assignment
Are triple and quad stateroom bigger? - No, quad, triple and double staterooms (category 'K' quad vs. 'k' double) are the same size. Stateroom categories (different decks or inside / outside) however may vary
What's the difference between inside and outside staterooms? - Outside staterooms have a window, inside staterooms do not
Are inside and outside staterooms the same size? - Typically, inside staterooms are slightly smaller than outside rooms. The average difference is less than 10 sq. ft.
What's the difference between a stateroom and a cabin? - Marketing! Corporate America believes consumers perceive greater value when purchasing a 'stateroom' opposed to a 'cabin'
Where are the beds in triple and quad staterooms? - Every stateroom has two lower beds that can be configured separate (twin), or together (queen). The third and fourth twin beds will retract from the wall or ceiling
My Travel Agent says she \ he can get me a better price, is this true? - No! If they do, Click here to learn about cruise pricing and Royal Caribbean's 'Price policy'
My Travel Agent says she \ he can get my daughter / son a children rate much cheaper. Is this true? - No! Royal Caribbean does not offer a 'children rate'. They do offer a discounted rate for the third and fourth guest in any stateroom regardless of age. For ease of calculation, your group leader will supply you with quad, triple and double pricing. 3rd and 4th person discounts are included in you quad and triple price. The formula used is simply: (Guest 1 +2 + 3 + 4) / 4) + port service fees + governmental tax.
Client testimonials - For client testimonials, click here
What about gratuities? - For gratuity guidelines, click here
When do we pay gratuities? - During the last day of the cruise, your stateroom attendant will leave envelopes in your room. Simply insert your gratuity and give to the recipient. Also, for your convenience, gratuities can be added to your SeaPass account at Guest Relations
How much for spa treatments? - A list of popular spa treatments can be found by clicking here
How much do drinks cost? - A list of popular alcoholic and non-alcoholic drinks can be found by clicking here
What is the drinking age on a Royal Caribbean Ship? - Royal Caribbean's policy states: alcoholic beverages will not be served, while a vessel is at sea, to guests under 21 years of age. In U.S. ports, the minimum drinking age is 21. Royal Caribbean reserves the right to refuse the sale of alcoholic beverages to anyone. An individuals age on the date of sailing determines his or her status for the entire cruise vacation. Guests may not provide their own liquor. beer, wine or any other alcoholic beverages
What is the minimum age to play in the casino? - 18 years (21 for Alaska sailings) 
What is the minimum age for the disco? - 18 years 
What are the age limitations for the teen disco? - 13 -17 years 
Is transportation provided from the airport to the ship? - Not unless you've purchased your air transportation through Royal Caribbean. For guests arranging their own air transportation, transfers may purchased. Contact the Royal Caribbean representative located in the airport baggage claim area. Representatives are typically on duty between 10 am and 3 pm. They can be identified by Royal Caribbean uniform and signage

 

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